IOSHQ Accessibility Policy
The IOSHQ accessibility policy explains our approach to supporting accessible educational information, digital services, communication and learner participation.
IOSHQ seeks to identify and address reasonable accessibility needs while maintaining applicable academic, assessment and program requirements.
About the IOSHQ Accessibility Policy
The IOSHQ accessibility policy supports the Institute’s approach to making educational information, learner services and digital resources reasonably accessible to the people who use them.
Accessibility needs can differ between individuals and learning situations. Where a learner identifies a barrier, IOSHQ can consider the circumstances, the requested support and the requirements of the applicable educational activity.
Accessibility in IOSHQ Education and Services
Accessibility involves more than access to a webpage. It includes the ability to obtain information, communicate with the Institute and participate meaningfully in applicable educational processes.
Digital Access
IOSHQ seeks to consider accessibility when presenting website information and digital educational services.
Learning Access
Accessibility needs relevant to participation in learning may be considered according to the educational context.
Communication Access
Learners may contact IOSHQ where an accessibility barrier affects communication or access to relevant information.
Website and Digital Educational Access
IOSHQ uses digital systems to provide institutional information and support educational activities. The Institute seeks to improve the usability and accessibility of these services as its digital environment develops.
Some services may also depend on third-party technologies or platforms. Where an accessibility problem is encountered, users are encouraged to report the affected page, resource or function so the issue can be understood.
Website Information
Institutional information should be presented in a structure intended to support clear navigation and understanding.
Educational Content
Accessibility considerations may be applied to applicable learning information and resources where reasonably practicable.
Digital Systems
Accessibility issues involving learning, verification or other digital systems may be reported for review.
Requesting Accessibility Support
A learner who experiences an accessibility barrier should provide enough information for IOSHQ to understand the issue and consider what reasonable support may be appropriate.
Identify
Identify the learning activity, service, resource or process affected by the accessibility barrier.
Explain
Explain how the barrier affects your ability to access or participate in the relevant activity.
Request
Describe any adjustment, format or support that you believe may address the identified barrier.
Review
IOSHQ considers the request in relation to the circumstances and applicable educational requirements.
Respond
An appropriate response or available next step is communicated to the learner.
Accessibility Adjustments and Academic Requirements
Where appropriate, IOSHQ may consider reasonable adjustments intended to reduce an identified accessibility barrier without changing the essential learning outcomes, academic standards or integrity of the applicable program or assessment.
The appropriate response depends on the individual circumstances, the nature of the barrier, the educational activity involved and what can reasonably be implemented.
Individual Circumstances
Accessibility requests may be considered according to the circumstances of the learner and the identified barrier.
Academic Standards
An adjustment should not remove essential learning or completion requirements that establish the educational outcome.
Reasonable Implementation
Available adjustments depend on what can reasonably be provided within the relevant educational and technical context.
Accessibility and Occupational Safety Assessment
Accessibility considerations may apply to assessment arrangements where an identified barrier affects a learner’s ability to participate appropriately.
Any adjustment should preserve the purpose, academic integrity and applicable requirements of the assessment. Accessibility support does not guarantee a particular assessment result or successful program completion.
Information and Communication Support
If the format or method used to provide relevant IOSHQ information creates an accessibility barrier, users may contact the Institute and explain the difficulty encountered.
Where reasonably available, IOSHQ may consider an alternative method of providing or clarifying relevant institutional information.
Accessibility Within Educational Quality
Accessibility considerations form part of providing clear and responsible educational services while maintaining appropriate academic standards, assessment integrity and credible completion processes.
Learning
Educational information should support learners in understanding and engaging with applicable program content.
Assessment
Accessibility considerations should operate consistently with the purpose and integrity of applicable assessments.
Completion
Successful completion continues to depend on meeting the applicable educational and assessment requirements.
Accessibility Requests and Personal Information
Information provided in connection with an accessibility request may be used to understand, administer and respond to the request and to support applicable educational arrangements.
Learners should provide information relevant to the accessibility issue without unnecessarily sharing unrelated personal information. Information handling is subject to the IOSHQ privacy policy and applicable institutional practices.
Accessibility of External Platforms and Resources
IOSHQ websites or educational processes may use or link to services operated by third parties. The accessibility of those external services may depend on systems and practices outside IOSHQ’s direct control.
Users who experience an accessibility barrier involving an external service used as part of an IOSHQ process are encouraged to report the issue so that available options can be considered.
How to Report an Accessibility Problem
When reporting an accessibility issue, provide enough information to help identify the affected service or resource and understand the barrier.
Identify the Resource
Provide the relevant page, educational resource, system or service where the accessibility issue occurred.
Describe the Barrier
Explain what prevented or limited access and, where useful, the device or method used to access the service.
Explain the Needed Access
Describe the information, function or educational activity you are trying to access.
Policies and Resources Supporting Learners
Accessibility may interact with learner support, assessment, privacy and complaint processes depending on the circumstances.
Learner Support
Access information supporting program selection, enrollment, learning, assessment and completion.
Complaints & Appeals
Review the process for raising concerns or requesting review of applicable decisions.
Privacy Policy
Review information concerning personal data, learner records and privacy enquiries.
IOSHQ Accessibility Policy FAQ
Review common questions about accessibility, learner support and reasonable adjustments.
The IOSHQ accessibility policy explains the Institute’s approach to accessible educational information, digital services, communication and consideration of reasonable learner accessibility needs.
Contact IOSHQ and identify the affected activity or service, explain the accessibility barrier and describe the support or adjustment you believe may assist.
Where appropriate, reasonable accessibility adjustments may be considered. Any adjustment should preserve the purpose, academic integrity and essential requirements of the assessment.
An accessibility adjustment is intended to address an identified barrier rather than remove essential learning outcomes, academic standards or completion requirements.
Contact IOSHQ and identify the affected page, resource or service, describe the barrier and explain the information or function you were trying to access.
You may raise the matter through the applicable IOSHQ complaints and appeals process and provide relevant information concerning your concern.
Tell IOSHQ About an Accessibility Barrier
If an accessibility barrier affects your use of IOSHQ information, services or educational activities, contact the Institute and provide details about the access you need.