IOSHQ Refund and Cancellation Policy
This IOSHQ refund and cancellation policy explains the general framework for enrollment cancellation, refund requests, eligibility review and applicable administrative processing.
Refund eligibility can depend on the circumstances of the enrollment, services already provided and the applicable terms presented at the time of enrollment.
About the IOSHQ Refund and Cancellation Policy
This IOSHQ refund and cancellation policy provides general information about requests to cancel an enrollment and seek a refund. Any refund request is considered according to the circumstances of the relevant enrollment and the terms applicable to the transaction.
Learners should review program information, enrollment terms and any payment or cancellation conditions presented before completing an enrollment or purchase.
Review Your Program Before Making Payment
Learners should select programs carefully and confirm that the educational offering is appropriate for their intended purpose before completing enrollment.
Review the Program
Review the program title, educational scope, duration and other applicable information before enrollment.
Review Enrollment Terms
Understand applicable enrollment responsibilities and conditions before completing the enrollment process.
Confirm External Requirements
If a program is required for employment, a project, licensing or another external purpose, confirm the applicable requirements before enrollment.
Requesting Enrollment Cancellation
A learner who wishes to cancel an enrollment should contact IOSHQ as soon as reasonably possible and provide sufficient information for the relevant enrollment to be identified.
Submitting a cancellation request does not by itself establish eligibility for a refund. Where a refund is requested, the circumstances of the enrollment must also be reviewed.
Contact
Submit the cancellation or refund enquiry through an appropriate IOSHQ communication channel.
Identify
Provide sufficient learner and enrollment information for the relevant record to be identified.
Review
IOSHQ reviews the request against the circumstances and applicable enrollment conditions.
Outcome
The outcome of the request is communicated following the applicable review.
How Refund Requests Are Considered
Refund eligibility may depend on the circumstances of the transaction, the status of the enrollment, access or services already provided, applicable enrollment conditions and any requirements that cannot lawfully be excluded.
Timing of the Request
The point at which a cancellation or refund request is submitted may be relevant to the review.
Services Already Provided
Access to educational services, materials or other benefits already provided may be relevant when determining the appropriate outcome.
Applicable Terms
Conditions associated with the enrollment or transaction may form part of the refund review.
Access to Learning Materials and Services
Where enrollment provides access to digital educational content, learner services, assessments or other program resources, the extent to which those services have already been made available may be relevant to a cancellation or refund request.
Learners should therefore submit cancellation enquiries promptly if they decide not to continue with an enrollment.
Program Non-Completion and Refund Requests
Enrollment provides access to the applicable educational process but does not guarantee successful program completion. A learner’s failure to complete learning or assessment requirements does not by itself establish entitlement to a refund.
Requests arising from exceptional circumstances may be submitted to IOSHQ for review according to the circumstances and applicable terms.
External Acceptance and Refund Eligibility
Learners are responsible for confirming whether an IOSHQ program meets requirements established by an employer, client, industry, project, regulator, licensing body or other external organization before enrollment.
A third party’s decision not to accept a particular program or credential does not by itself establish refund eligibility where the learner did not confirm the relevant external requirement before enrolling.
Employer Requirements
Confirm employer or client requirements before selecting education for a particular position or contract.
Industry Requirements
Industry and project requirements may differ according to location, workplace, client and scope of work.
Regulatory Requirements
Regulatory or licensing requirements should be confirmed directly with the responsible authority before enrollment.
If IOSHQ Cancels an Applicable Offering
If IOSHQ cancels an applicable paid educational offering before the relevant service can be provided, the Institute will determine an appropriate administrative resolution for affected learners according to the circumstances and applicable requirements.
Where appropriate, affected learners will receive information concerning the available resolution through the relevant communication channel.
Approved Refunds
Where a refund is approved, IOSHQ will process the applicable amount through an appropriate available method, subject to administrative, payment-provider and financial processing requirements.
The time required for an approved refund to appear may depend on the payment method, financial institution, payment provider and other processing factors outside IOSHQ’s direct control.
Approval
Refund processing begins after the applicable request has been reviewed and approved.
Processing Method
The available refund method may depend on the original transaction and applicable payment arrangements.
Processing Time
Financial institutions and payment providers may require additional time after IOSHQ initiates an approved refund.
Information to Include With a Refund Request
Providing sufficient information can help IOSHQ identify the relevant enrollment and review the request efficiently.
Learner Information
Provide sufficient information to identify the learner associated with the enrollment.
Enrollment Information
Identify the relevant program or transaction and provide any available information that helps locate the enrollment record.
Reason for Request
Explain the reason for cancellation or the requested refund so the circumstances can be considered appropriately.
Contact IOSHQ About Payment Concerns
If you believe a transaction, enrollment or payment record is incorrect, contact IOSHQ with sufficient information to allow the matter to be reviewed.
Providing accurate transaction and learner information can assist in identifying the relevant record and determining the appropriate next step.
Policies Related to Refunds and Enrollment
Refund and cancellation requests should be considered together with the terms and policies applicable to the relevant IOSHQ enrollment.
Enrollment Terms
Review conditions relating to program selection, enrollment information and learner responsibilities.
Terms & Conditions
Review the general conditions applying to IOSHQ websites, educational services and institutional information.
Privacy Policy
Review how personal information and learner records may be handled when submitting an enquiry or refund request.
Changes to the IOSHQ Refund and Cancellation Policy
IOSHQ may revise this policy where educational services, administrative processes, payment arrangements or applicable requirements change.
Learners should review the version available at the time of enrollment or transaction together with any specific conditions presented for the applicable service.
IOSHQ Refund and Cancellation Policy FAQ
Review common questions about enrollment cancellation, refund eligibility and processing.
The IOSHQ refund and cancellation policy provides the general framework for requesting enrollment cancellation, reviewing refund eligibility and processing an approved refund.
No. A cancellation request and refund eligibility are separate matters. Refund eligibility depends on the circumstances and applicable terms associated with the enrollment or transaction.
Services, educational content or other benefits already made available may be relevant when a refund request is reviewed.
Non-completion does not by itself establish entitlement to a refund. A request arising from exceptional circumstances may be submitted for review according to the applicable terms and circumstances.
Learners are responsible for confirming external requirements before enrollment. A third party’s decision not to accept a program does not by itself establish refund eligibility.
Contact IOSHQ and provide sufficient learner, enrollment and request information for the relevant record and circumstances to be reviewed.
Contact IOSHQ About an Enrollment
If you need to request cancellation or ask about a potential refund, provide sufficient information for IOSHQ to identify and review the relevant enrollment.